FAQ

🛒 Shopping & Orders

Q: Are refurbished products reliable?

A: Absolutely! Every device undergoes rigorous testing, repairs (if needed), and quality checks before being BetterSolution certified. We also offer a 3-month warranty for peace of mind.

Q: How much can I save compared to buying new?

A: Typically 30-70% off retail prices, depending on the device. Refurbished doesn’t mean "used and worn out"—it means professionally restored to like-new condition.

Q: What’s included with my purchase?

A: All devices come with necessary accessories (charger, cables, etc.), a fresh OS install (if applicable), and a warranty. Exact contents are listed on each product page.

Q: Do you offer returns or exchanges?

A: Yes! We have a 15-day return policy for defective or misrepresented items. 

🔧 Technical Support & Warranty

Q: What does your warranty cover?

A: Our warranty covers hardware defects (not accidental damage) for 3 months. Some items have extended warranty options.

Q: How do I claim warranty service?

A: Contact our support team at Contact Us with your order number and issue. We’ll troubleshoot and arrange a repair/replacement if needed.

Q: Do you provide tech support after purchase?

A: Yes! Free basic support is included for 7 days. Paid extended support plans are also available.

Q: Can I upgrade the RAM or storage later?

A: Most devices allow upgrades, but check the product specs or ask our team before purchasing.

💳 Payments & Shipping

Q: What payment methods do you accept?

A: Credit/debit cards, PayPal, Apple Pay, Google Pay, and financing options (like Affirm/Klarna, if available).

Q: How long does shipping take?

A: Most orders ship within 2-4 business days. Delivery times vary by location (typically 3-7 days in the US).

Q: Do you ship internationally?

A: Currently, we only ship in US. Contact us for bulk international orders.

Q: Is my payment information secure?

A: Yes! We use SSL encryption and never store your full payment details.

♻️ Selling & Trade-Ins

Q: How do I sell my old tech to you?

A: Visit our Sell to Us page, submit your device details, and get a free quote. We pay via PayPal, check, or store credit.

Q: Do you buy broken devices?

A: Yes! We purchase non-working tech for parts or recycling, though the payout depends on condition.

Q: How long does the selling process take?

A: After you accept our offer, payment is sent within 3-4 business days after we inspect your device.

Q: Is my data safe if I sell to you?

A: 100%. Any product we receive we wipe and restore everything. It's our standard procedure. 

🌎 Sustainability & Company Info

Q: How does buying refurbished help the environment?

A: Electronics waste is a global crisis. By extending a device’s life, we reduce e-waste and carbon emissions from manufacturing.

Q: Where are you located?

A: Our headquarters is in NYC, NY, but we ship nationwide. Local pickup may be available.

Q: Do you offer discounts for nonprofits/students?

A: Yes! Email us with proof of status for special pricing.

Still Have Questions?

📞 Call: +1 571-342-9618
✉️ Email:   BetterSolutionInc.us@gmail.com
💬 Live Chat: Coming Soon

"We’re here to help!"